Inteliwave - AI-Powered Sales Conversion

1. Introduction

Inteliwave Pty Ltd ("we", "our", "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, store, disclose, and manage your personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) ("Privacy Act").

By accessing our website at inteliwave.com ("Website"), using our services, or providing us with your personal information, you consent to the collection, use, and disclosure of your personal information in accordance with this Privacy Policy.

2. What Personal Information Do We Collect?

We may collect the following types of personal information:

Contact Information: Name, email address, phone number, company name, and job title.
Enquiry Information: Information provided when you contact us, including through our contact form, email, or phone.
Technical Information: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our Website.
Usage Information: Information about how you use our Website and services, including your browsing patterns and preferences.
Marketing Information: Your preferences in receiving marketing communications from us.

2.1 Contact Form Information

When you submit information through our contact form, we collect the following personal information:

First and last name
Email address
Company name
Information about which package you're interested in
Any additional information you provide in the message field

3. How Do We Collect Personal Information?

We collect personal information through various channels, including:

Direct Interactions: When you fill out our contact form, subscribe to our newsletter, request information about our services, or communicate with us.
Automated Technologies: As you interact with our Website, we may automatically collect technical information about your equipment, browsing actions, and patterns using cookies and similar technologies. Please see our Cookie Policy for more information.
Third Parties: We may receive personal information about you from various third parties, such as analytics providers, advertising networks, and search information providers.

4. How Do We Use Your Personal Information?

We use your personal information for the following purposes:

To provide and manage our services to you
To respond to your enquiries and provide customer support
To process and fulfill your requests
To improve our Website and services
To send you marketing communications (with your consent)
To comply with legal obligations
To protect our rights, property, or safety, or that of our users or others

4.1 Contact Form Data Usage

When you submit information through our contact form, we specifically use this information to:

Respond to your specific inquiry or request
Provide information about our services that match your expressed interests
Create a record in our customer relationship management system
Follow up with you regarding your interest in our services
Analyze the effectiveness of our contact form in generating leads and improving customer service

5. Disclosure of Your Personal Information

We may disclose your personal information to:

Service Providers: Third-party service providers who perform services on our behalf, such as IT service providers, cloud hosting providers, payment processors, and marketing agencies.
Professional Advisers: Including lawyers, bankers, auditors, and insurers who provide consultancy, banking, legal, insurance, and accounting services.
Regulators and Other Authorities: Who require reporting of processing activities in certain circumstances.
Business Partners: In the event of a merger, acquisition, or sale of all or a portion of our business or assets.

We require all third parties to respect the security of your personal information and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal information for their own purposes and only permit them to process your personal information for specified purposes and in accordance with our instructions.

6. Overseas Disclosure

We may disclose your personal information to recipients located outside Australia, including to our service providers and business partners located in the United States and European Union. When we disclose your personal information overseas, we take reasonable steps to ensure that the overseas recipient does not breach the Australian Privacy Principles in relation to your personal information.

7. Data Security

We have implemented appropriate security measures to protect your personal information from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. These measures include:

Encryption of sensitive data
Secure server infrastructure
Regular security assessments
Access controls and authentication procedures
Staff training on data protection

We also have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

7.1 Contact Form Data Security

Information submitted through our contact form is protected using the following security measures:

Secure HTTPS transmission
Form data validation to prevent malicious inputs
Storage in secure, encrypted databases
Access limited to authorized personnel only
Regular security audits of our form handling processes

8. Data Retention

We will only retain your personal information for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

For contact form submissions, we typically retain your information for up to 3 years from your last interaction with us, unless you request its deletion earlier or we have an ongoing business relationship.

9. Your Rights

Under the Australian Privacy Principles, you have the right to:

Access: Request access to your personal information that we hold.
Correction: Request correction of your personal information that we hold.
Deletion: Request deletion of your personal information in certain circumstances.
Objection: Object to processing of your personal information in certain circumstances.
Data Portability: Request the transfer of your personal information to you or to a third party in certain circumstances.
Withdraw Consent: Withdraw consent at any time where we are relying on consent to process your personal information.

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section.

10. Children's Privacy

Our Website and services are not intended for children under 16 years of age, and we do not knowingly collect personal information from children under 16. If you are under 16, please do not provide any personal information to us. If we learn we have collected or received personal information from a child under 16 without verification of parental consent, we will delete that information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this Privacy Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal information.

12. Complaints

If you have a complaint about how we have handled your personal information, please contact us using the details provided in the "Contact Us" section. We will:

Acknowledge receipt of your complaint within 7 days
Investigate your complaint and provide a response within 30 days
Take appropriate steps to address your concerns

If you are not satisfied with our response, you may complain to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

13. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

Inteliwave Pty Ltd
Address: 123 Tech Boulevard, San Francisco, CA 94105, United States
Email: privacy@inteliwave.com
Phone: +1 (800) 555-1234